Effective Date: January 16, 2025
At IPTVExtreme.pro, we strive to provide you with the best IPTV streaming experience. If you are not completely satisfied with our service, please read the following guidelines to understand our refund policy.
1. Free Trial
We offer a 7-day free trial to all new users. This allows you to explore our features and content without financial commitment. Refunds are not applicable if you have used the free trial before subscribing.
2. Eligibility for Refunds
Refunds are only considered under the following conditions:
- A technical issue originating from IPTVExtreme.pro prevents you from using the service, and our support team is unable to resolve it within 48 hours.
- The refund request is made within 7 days of the purchase date for monthly plans or within 14 days for long-term plans (quarterly/annual).
Refunds are not applicable for:
- Customer errors (e.g., incorrect subscription choice).
- Issues caused by customer-side internet connection or incompatible devices.
- Dissatisfaction with content variety, as this is clearly outlined before purchase.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected] with the following information:
- Your subscription details (email and order ID).
- A description of the issue you are experiencing.
- Allow our support team up to 48 hours to investigate and resolve your issue.
- If the issue cannot be resolved, we will process your refund.
4. Refund Processing
- Approved refunds will be processed within 5-7 business days and credited to the original payment method.
- You will receive an email confirmation once your refund has been initiated.
5. Cancellations
You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellations will not result in a refund unless they meet the conditions outlined above.
6. Contact Us
For any questions or assistance regarding our refund policy, please reach out to:
- Email: [email protected]
- Address: 123 Streaming Lane, IPTV City, USA 12345
Thank you for choosing IPTVExtreme.pro! Your satisfaction is our priority, and we are here to assist you with any concerns.
